Another change of address story

I went to a branch of the massive system where we only have a credit card to change my address (we get points to reduce the balance amount). I showed my DL which has the new address and current card. As it turned out I got a trainee, who seemed sort of bored. He spent some time bringing up the correct screen. I told him I also wanted to change my email, and he told me they don't have an email for me. "Then why do I get all these messages from you?" I said. "Must be a scam," he replied. In truth it alerts me to my balance and any specials available on the card for the month. I didn't argue with him--but I hope he's not in training for a bigger job. Then I said I wanted to be sure the phone number was correct, so he read back our old land line and one we have not had for 23 years, predating when we took out the credit card. So, I gave him my cell phone number. Then I asked if he could print out for me all the changes. He didn't know how to PRINT a page!!! He called his supervisor for help. The supervisor had probably 5-7 studs in his face, including little silver balls hanging out his nostrils. That's rather distracting for 86 year olds. Takes you back to your kids' runny noses. He advises him to "print screen" which I would have done if I could see his computer screen. By this time I really needed to sit down I'd been standing so long, but I escaped to the 85 degree weather.

The reason I went to that branch in person was another branch had not allowed my husband to make the changes for me, only himself.