Body wash return

This morning I hope to return a 24 oz bottle of Renpure body wash because I can't get the pump/cap to work. I thought I would exchange it for a different bottle. But since I'd never tried this product before, I decided to go on-line and read a little about it. There I did look at the customer reviews. Some raved about the product, but. . .

Customer comment: "But these bottles are basically impossible to open. Exceedingly frustrating to spend 30min or more struggling to push down and turn, passing it around to family members to see if they can open it, before hopefully the spout pops up. Some sort of serious design flaw and by far the worst “childproofing” mechanism I’ve ever encountered in a beauty product."

Also, lots of discussion about the scents--seems they don't match the advertising. Although a few loved the scents and disagreed, many said there was no vanilla scent in the vanilla--smelled like grapefruit. Others (who had ordered on- line) said the caps leaked and made a mess, or the pump didn't work. Also, I was sort of surprised at some customer reviews. Why would you buy 8-10 bottles of something you hadn't tried before?

Customer comment: "I have been ordering their product for a while now. Love the body wash. I just received my new order of the vanilla scented. It honestly smells like grapefruits. No vanilla scent whatsoever. The other ones I have bought have been terrific. Also the pump would not open up so I had to take the old bottle I had and use that pump."

Most reviews were very positive. But I laughed at this one: 

Customer comment:  "This smells NOTHING like Shea butter OR Vanilla [which is what I bought]. It smells citrusy (not in a good way), and per my husband’s feedback, he said it smelled freakishly similar to Round up. If I could have given it a negative star on smell, I would have. In addition, this soap is not gentle on delicate parts of the body... you know what I am talking about, Ladies... It did not dry my skin out, I will give credit for that. If you want to walk around all day smelling like rotten orange Roundup, with your girly parts on fire, then go ahead and buy it. Good luck! Yuck, yuck, yuck."

So maybe I'll just take a credit.