Frustration with electronic devices

 Last week I was in the hospital again and this time received an implantable cardiac electronic device for cardiac arrhythmia management made by Medtronic. It's called a loop recorder. It's supposed to be way more accurate than those clunky monitors that they stick on the outside and give you a little transmitter to push. Sounds like a terrific piece of technology, doesn't it? Just try to get anyone on the phone (low tech) to report a problem, or even at my own cardiologist's office here in Columbus. I looked at the patient information page on-line which is worthless so then looked at the professional page which had a lot of sexy numbers and percentages and AI stuff, but still no information on how to find a real person to talk to who hasn't left a recorded message and will call back in 48 hours.

So I did get a call back at about 24 hours later from the "clinic," but the staff member was from the pacemaker group and not the loop device. This then involved her calling the company with an explanation from a non-native speaker of English about how it was set up to record. None of this made sense because I was receiving their messages just fine, but there was no way for me to contact them (a feature explained to me at the hospital). Then the staffer at the local clinic told me her supervisor was not in today, so she'd have to call me back.

Update: It was "fixed," and I suspect someone in the company asked their grandchild, and it appears that the app was removed and reloaded. It works with your TV, why not the implanted heart device? I still think there is too much high tech and not enough high touch (people).