Showing posts with label warranty. Show all posts
Showing posts with label warranty. Show all posts

Wednesday, September 16, 2009

Maytag apologies for my corroded dishwasher racks

"Dear Ms Bruce:

Thank you for visiting the Maytag web site. We appreciate hearing from you.

We understand that you are interested in replacing the dishwasher racks.

The part numbers for the dishwasher racks are upper (W10269678) retails for $100.49 and lower part number (W10280784) retails for $143.25.

You may order by contacting Consumer Sales at 1800 442 9991, M-F, 8:00AM to 8:00PM EST.

The warranty for the racks covered Dura Guard nylon racks and the racks for this unit are vinyl.

Thank you for allowing us to assist you today.

You are a valued Maytag customer and we apologize for any inconvenience this concern may have caused."
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So 3 months past the "platinum warranty" that cost $89, which apparently covered a different rack and wouldn't have been covered anyway, and all I get is this apology for a product they've known for years was corroding. DO NOT BUY MAYTAG!