American Airlines—needs to respond

I was listening to Glenn Beck's account on his radio show of his rude treatment by an American Airlines employee, who said he deserved it when Glenn mentioned it to him. Even other passengers where noticing. The guy didn't like his politics (libertarian), or maybe his religion (Mormon), or perhaps his state (Texas). Glenn often talks about the importance of good service, because his parents owned a bakery and he worked there as a teen. 

AA’s employee was not a good representative for a service industry that takes our money. A complaint has been filed. So we'll see. Glenn and his employees won't be flying AA anymore he said, and I'm guessing after that description neither will some of his 10 million listeners, users of his TV network, his book clubs, or buyers of his best selling books, or those books he publishes for others. He's a bigger communications phenomenon than Oprah (who hasn't succeeded in launching her own TV network, and he has).  There's a steward working for AA who needs some retraining on keeping his politics to himself.

Update: Glenn reported last night he had received a response and AA says they will investigate.