Who helped in the emergency

Columbus got hit hard by the hurricane winds of Ike. We are still watching the clean up, although the power has been restored. Here's the note I've sent Panera's attached to their survey of customer service (www.panerasurvey.com).

I just wanted to let you know what an outstanding job the 2 Paneras I visit did during the recent electric outage (Hurricane Ike) here in Columbus, OH. I go to both the one on Bethel and the one on Tremont Rd in UA.

Just this morning I heard another customer complimenting the manager(?) at Tremont on the outstanding service they provided to the community last week when that neighborhood was without power about 6 days. The lines went out to the parking lot, but the Panera's staff were helpful, patient and friendly with a clientele that was really frazzled.

Just thought you'd like to know what great people you have working there. Give them all a bonus, because they really went above and beyond what is usually asked of a restaurant!